Identify the symptom
Is one camera affected or the whole system? Does live video work? Can you play back yesterday’s recordings? Note when the problem started.
CCTV ADVICE
CCTV not working? Start here.
These simple observations help explain the fault when you request a technician.
CLEAR VISION. RELIABLE PROTECTION.
A practical guide
Check visible connections
Look for disconnected plugs and indicator lights at equipment you can safely reach. Do not open mains equipment, climb to cameras or disturb damaged wiring.
Separate local and remote access
Check the recorder locally if possible. A phone-only fault may involve your internet, Wi-Fi, application or account rather than the camera itself.
Preserve useful information
Photograph the model label and error message. Avoid factory resets or formatting storage before getting advice, particularly when recordings may be needed.
